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Rioriccardi
Beginner

on ‎26-07-2022 16h26

784 Views
Message 1 of 4

14 day cooling off period

My Wifi has suddenly become very slow ! I rang to ask to change providers and I am one day out from the cooling off period but BT dont want to do anything to help make the broadband faster apart from go on a higher tariff nor will they let me switch providers ! its not even 24hrs out from the cooling off period !!

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Rioriccardi
Beginner

on ‎26-07-2022 16h40

768 Views
Message 2 of 4

Re: 14 day cooling off period

And now my internet keeps dropping in and out
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎26-07-2022 16h44 - edited ‎26-07-2022 16h45

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Message 3 of 4

Re: 14 day cooling off period

Probably a line fault. 

Are the lights on the BT Home Hub changing colour?

Have you reported the fault to BT?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-07-2022 18h06

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Message 4 of 4

Re: 14 day cooling off period

Can you post hub stats. Enter 192.168.1.254 into address bar then go to advanced settings/technical log/information



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