Hi, bit of a long one , I previously had BT number that was diverted to a VOIP provider which was then configured as a SIP trunk on the 3CX software pbx system - I was being charged extortionate amounts by both BT and the VOIP provider -AS my broadband was out of contract I spoke with BT and they said they could get me a much cheaper deal on the broadband and if I switched to digital services I could then just configure BT as a SIP trunk on my system instead of the existing one - I would then no longer need to divert the number and I could cut out the middleman VOIP Provider - I explained to them what I needed and I was told this could be done , the service they sold me was Cloud Voice Express
System has gone live, broadband up and Cloud Voice all activated and still currently diverted to the VOIP provider -However I looked at the configuration for 3CX so that I can add BT and it needs username , password etc and the ip addresses for BT - So I connected via online chat to try and establish what I needed to put in , I was then told to call a number which obviously goes through to India and they just didn't seem to have a clue what I was talking about ,
Does anyone know if Cloud Voice express can be configured into 3CX as a SIP trunk or have I been sold the wrong product and I actually do need a SIP trunk -Have left it as is today with someone at BT classing it as a missale tomorrow , but I still don't think they know what I actually need instead of cloud Voice
Any ideas /help would be appreciated
