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Message 1 of 15

500 - 900 speed upgrade but no change in speeds

My contract had finished so went online and upgraded to 900mb speed from 500. It was confirmed and got a text to say its now done and my new plan has started. Its been 4 days and my speed hasnt changed at all. Switched the router and ont box off, waited and then back on but no change. I presume the ONT doesnt need changing? Any tips?

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Message 2 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Are you measuring your speed at the hub or via an ethernet connected device?
Or are you using a WiFi connected device to check the speed?
If the latter, it could be your WiFi that is limiting the speed that can be achieved.
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Message 3 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Hi, measuring on a Ethernet device connected to the hub. Getting 350 max. Which is what I got before the upgrade. 


 

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Message 4 of 15

Re: 500 - 900 speed upgrade but no change in speeds

@endorium  What spec Ethernet cable are you using?

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Message 5 of 15

Re: 500 - 900 speed upgrade but no change in speeds

The only difference between 150mbps and 900mbps is the price.

You'll probably get lots of " try this or try that advice " but in the real everyday world there's literally no noticeable difference or benefit between 150mbps and 900mbps .

Given you're still within the cooling off period just cancel the 900mbps and save yourself this unnecessary expense

 

 

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Message 6 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Thanks for the pointless reply. You have no idea what I do for work or why extra bandwidth would help. It would make a huge difference to me, and I'm paying for that difference. Which currently I'm not getting 

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Message 7 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Cat 6

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Message 8 of 15

Re: 500 - 900 speed upgrade but no change in speeds

You’re not running it through an older third-party router, are you?

 A lot of the pre-FTTP generation of routers had firewall throughputs of 350Mb/s max.  My old Draytek 2762 is in that position, unless I turn on hardware acceleration, but I only have 150Mb/s connection anyway.

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Message 9 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Most modern(ish) routers with "regular" firewalls and no QoS or packet inspecting firewalls should be able to manage 1Gbps - or near enough - to the WAN port.  It's only when you invoke processes that require each packet to be manipulated/inspected that throughput speeds tend to drop (ie hardware NAT acceleration needs turning off).

*An old Draytek I've used certainly managed to in excess of 950Mbps with h-NAT enabled, but that dropped to around 150Mbps with QoS and an active-firewall.

**Most of us don't need a more complex active-firewall, only those who who need to run servers or other special situations.


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 10 of 15

Re: 500 - 900 speed upgrade but no change in speeds

Does the 2019 SH2 fall into the modernish (is that an actual word?) category?

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