A stale or inactive Point-to-Point Protocol (PPP) session - Error

[gg30340]

@Quesada 

As you have been through the BT complaints procedure and complained to various other organisations and not got the result you want what on Earth do you think that this customer forum and the moderators will do to get you the result you want.

I would suggest that this is not the place to continue your complaint and I would certainly not expect the moderators to give their views or add anything to your complaint in any way whatsoever and that it is entirely unreasonable that you would expect them to.. 

[Quesada]

@gg30340 

With respect, I'm merely trying to find a resolution for the “Stale or inactive Point-to-Point Protocol Session” error, which in my case has been ongoing for 30 months.

Isn’t that what this forum is supposedly for?

The fact is that as more and more customers are being affected, I have merely highlighted my own unfortunate experience.

The bottom line is that until both BT and Openreach, finally admit that the issue is external, it will never get resolved.

In the meantime, anyone who has anything negative to say about BT upon this forum, is immediately castigated by moderators and so-called distinguished sages like yourself, who hide behind anonymity.

Personally, it causes me to question your own motives, as if you cannot provide a positive solution to an issue, why become involved.

[gg30340]

As you are no doubt aware this is a public forum and there is nothing in any of the T&C's or Forum rules that state you must declare a "motive" before posting on a thread or that you can not post on a thread " if you cannot provide a positive solution to an issue"  before you "become involved"

I have no motive and unless you can point where I have, I do not "castigate" anybody for complaining about BT and in fact have often complained about BT on this forum and assisted forum members how to go about making a complaint. 

As for " distinguished sages like yourself, who hide behind anonymity" , I am no more anonymous than you. The moderators have my full name and contact details. Do they have yours!

What I do not understand is why you have to repeatedly state your "own unfortunate experience." or expect people on this forum to be able to do anything to resolve your "problem" and in particular when as you have repeatedly stated, that you have already complained to BT to the extend that the issue has been deadlocked and as such you took your complaint to the Ombudsman etc.

The forum members have no way to resolve your problem and the moderators who are the only BT employees on the forum stated that they can not deal with any complaint after it has gone through the complaints procedure and is now deadlocked yet you again re posted a resume of your complaint and again asked for the moderators "thoughts" on the matter.

If you have had this "problem" for 30 months it begs the question why are you still using BT as your ISP.

That is a rhetorical question! 

[Quesada]

@gg30340 @licquorice @pippincp @Peter_W 

With respect, I would draw your attention to the following mandate:

“The BT community Forum serves as a platform for BT customers to seek help and advice from other customers who may may have experienced similar issues. It aims to provide a space where customers can share their expertise and experience, offering support and solutions to a wide range of BT products and services. The forum is designed to be a peer-to-peer community, allowing customers to interact and learn more from one another, without the need to contact BT directly. This approach not only helps in resolving issues but also fosters a sense of community among like-minded customers.”

My own issues are well documented and at the risk of repeating myself, I am simply trying to identify the root cause, of the stale or inactive Point-to-Point Protocol session error.

In aiding and abetting this attack upon my character, you are conveniently ignoring the fact that every day, more and more of BT’s Full Fibre customers, are being adversely affected by this specific known fault.

The fact is that every time a connection issue is reported, both BT and Openreach's immediate recourse, is to carry out routine checks via their remote monitoring mechanisms.

These tests consistently assert that: “The line to your home appears to be performing well, so next we need to refresh the connection to your hub”.

This implies that an external issue has been ruled out and therefore, the onus is immediately placed upon the customer, to carry out internal checks, which more often than not, involve hard resets of their equipment.

However, both BT and Openreach are guilty of being disingenuous, as it has been proven that their remote monitoring equipment, is incapable of detecting this specific fault, which is due to a temporary disruption, of the incoming light signal to the customers ONT.

This would suggest to me, that since the introduction of Full Fibre, this equipment has become obsolete and therefore, “unfit for purpose”. Meanwhile and whilst the “Stale PPP Session Fault” continues to be knowingly misdiagnosed, customers consumer rights are being deliberately infringed.

Personally and unlike yourselves, I believe that I have made my own motives clear, in attempting to expose this obvious indiscretion.

Equally, I have evidence in support of my claims, that BT deliberately ignored their legal obligation, to comply with “ICO” regulations, reference my original “DSA” request. In withholding this information from me, beyond the statutory timeframe, it allowed BT to conceal incriminating evidence, from the “Communications Ombudsman’s” investigation.

Although it is fair to say that the CEO’s of BT, Openreach, the Communications Ombudsman and the ICO, are all currently ignoring my attempts, to expose this blatant abuse of my consumer rights, I am a little surprised, that you should choose to openly defend their actions.

Not least because in this age of accountability, you have also chosen to deliberately ignore the BT Community mandate and instead, have continued to make use of this platform, to publicly assassinate my character.

Food for thought.

[licquorice]

You are entirely missing the point. NOBODY on this forum can provide direct resolution of any problems, all they can do is make suggestions as to the cause of the problem and point posters in the right direction to seek resolution.

In your case, this has been done and your case has been taken up by the highest authority in BT, why you think that anybody on this forum can therefore assist any further is beyond me. 

[gg30340]

@Quesada 

Nobody has "attacked" or "assassinated" your character, we don't need to because you are doing a good enough job of that your self by attacking the integrity of myself and others without a shred of evidence not just on this thread but other threads you have posted on just because we had the temerity to post on the thread without in your words stating a "motive"  and not "provide a positive solution to an issue"  before we "become involved"  in the thread or agreed with your assessment of your problem.

As regards your comment "you have also chosen to deliberately ignore the BT Community mandate and instead, have continued to make use of this platform, to publicly assassinate my character."   I have to say that is one of the most ridiculous comments and there have been many,  you have made in all your posts. 

I would also point out that I have neither defended or blamed "CEO’s of BT, Openreach, the Communications Ombudsman and the ICO " because I don't have to or have I missed that in the Forum Mandate that I must!

You have as has already been stated, reached the end of the road as regards complaints to BT and the Ombudsman and as there is NOTHING that any of the forum members can do to to resolve your "problem" or give you the answers that you are want no matter how many time you post about it.

[Quesada]

@licquorice @gg30340 @pippincp @imjolly 

With respect, your responses neatly highlights my predicament.

Rather than address the known issue of the “Stale PPP Session Fault”, you have chosen to continue to publicly assassinate my character, which it is clear, is being actively encouraged by your peers.

In the meantime, as all of your personal input upon this platform, which goes back several years, is readily available for scrutiny, it is obvious that I am not alone, in suffering this online abuse.

The fact is that there is a clear history of evidence , which indicates that anyone whose viewpoint you disagree with, has then been subjected to what is in effect, cyber bullying.

It once again begs the question of motive.

Personally, as I have far bigger fish to fry, I would appreciate it if you would simply adhere to the "T’s & C’s" , of the Community Forum Mandate.

[iniltous]

As a result, this specific issue is being continually misdiagnosed, in effect because this equipment cannot identify, a temporary loss in the incoming light signal to the clients “ONT”.

You ever seen the ONT LOS light illuminated ?

Your stale or inactive PPPOE may or may not be responsible for whatever problems you claim to be having but it can’t interrupt the light from the OLT to the ONT .

You obviously are entitled to your own opinion, most though would think your claim that the equipment is not fit for service is risible, there are millions of users, yet very few claims of what you state to be widespread, or even universal given your hyperbole.

TBH , I’m at a loss to what you expect, released from your contractual obligation and free to obtain service from a different network ?
 I would have thought that a reasonable way to proceed , if they also had a guarantee that you will not return via a different ISP on Openreach, personally I would have thought that an ideal solution for both you and your provider, in effect your ISP says , sorry  your  unrealistic expectations of a domestic grade service can’t be met ,  so goodbye  , hopefully whatever replacement network you do use will be satisfactory and meet your needs, that seems the most appropriate way to proceed, have you suggested it to the high level representative you are conversing with ….posting here is pointless if your ‘complaint’ is st ‘executive’ level , nothing the Mods can do , and certainly not anything other BT customers can do …..if your reason to post is to get validation, as your experience is somewhat different to most , that validation isn’t likely to be provided , you seem to tag onto any type of complaint as confirmation of widespread issue

[gg30340]

@Quesada 

Your statement "you have chosen to continue to publicly assassinate my character"  is not worthy of comment other than to re-iterate what I have already posted.

As you appear to be incapable of understanding what has been posted, because I have neither agreed or disagreed with your conclusion to your "problem"  I will happily leave this thread and your distorted posts.

[Peter_W]

I've fed back the issues raised in this thread, and it's not something we've seen a huge amount of discussion around, but we'll keep an eye out for further reports should they arise. 

For now though, when it comes to the specific case discussed recently, it's been made clear by both myself and a couple of other members that due to the escalation level this has reached, it's not possible for us to pass any further comment on the overall outcome. 

I'm going to lock this thread from here as the discussion has veered away from being constructive, and as this is primarily a customer to customer forum we want to ensure things remain civil 😊

Peter