My neighbour and I are connected through the same pole, to the same cabinet. We're both on Fibre1. My neighbour uses a BT H3 and I use a non BT modem/router - although I do have a BT SH2.
I have a good connection - max observed speed 54.57/9.5
My neighbour doesn't 34.99/1.17 - although when I looked a few days ago, the max observed speeds were 24.99/6.65
My neighbours line is quiet (performed a quiet line test); there is nothing apart from a wireless base station and HH3 connected to the master socket - no other internal wiring. We have discussed the speed with the BT fault team and we've been told everything is fine. A non Openreach engineer will visit in a couple of weeks to look at the inside of the house - but I don't think this will resolve the issue.
The HH3 logs show many resyncs and HH3 restarts. My theory, is for some reason there is an "issue" - hence the resyncs, and after the HH3 sees so many resyncs within a certain time frame, it reboots itself. All these “loss of connection” events have made DLM place a cap on the line - and hence the lower speeds. The observed speeds ending in ".99" possibly support my theory.
Would my thoughts be reasonable and do you have any suggestions to correct the issue?
Perhaps the HH3 is faulty; perhaps there is some interference within the property causing the "issue"; other?
I also note that the neighbour on the other side of my neighbour has problems where the line repeatedly drops. BT have visited many times and have replaced an underground twisted pair cable, as well as all other cables but the problem still persists. Linked?
Thoughts please
