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Account help need to remove old account.

Hi there I've recently moved back to BT. I've a new account number and all but when I log into the account I just get an error. I think this is because I've used this email with an old account with BT before. I think I need to remove the old account but cant see any options.

 

Is there anyway the old account can be removed? I'm trying to pay my first bill but cant as I get an error. My new  account number doesn't show or any of my account details. 

 

Any ideas?

 

Cheers.

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