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Anonymous
Not applicable
439 Views
Message 1 of 5

Apologies to John McEnroe

Came home to find an orange light on front of SH2. On ONT the LOS LED was red and the PON was off.

To keep it short, whilst I was waiting for someone from BT to answer the phone, they sent me a text message with a hyperlink to a self help website.

I have no broadband and a poor 4G connection and they send me a weblink, they cannot be serious!

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4 REPLIES 4
CJT80
Recognised Expert
434 Views
Message 2 of 5

Re: Apologies to John McEnroe

@Anonymous 

Just to clarify this is an FTTP issue?

You were ringing the FTTP helpdesk?  They may not be personally aware of your 4G signal issues.

You would need to talk to the FTTP Helpdesk.

Kind Regards
CJT80
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pippincp
Distinguished Sage
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Message 3 of 5

Re: Apologies to John McEnroe

@CJT80  With an LOS light being mentioned it would have to be FTTP.

@Anonymous  Direct number for FTTP team 0800 587 4787.

garybs29
Recognised Expert
388 Views
Message 4 of 5

Re: Apologies to John McEnroe

What's wrong with the link? It's a form of self help & they don't know that you have a poor 4g connection

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Anonymous
Not applicable
327 Views
Message 5 of 5

Re: Apologies to John McEnroe

@garybs29 

So you don't know what a coverage map is then?