Appalling Full Fibre 900 slow 50MBS

[stevebrass]

Okay. Good luck. 

[pippincp]

This shows how to set up a PPPoE session.

https://www.tp-link.com/uk/support/faq/921/ 

User name bthomehub@btbroadband.com

Password BT

[derekg30]

Thanks for your help

[derekg30]

thanks will give this a go

[Yoz]

Hi

How do you have the ONT connected to the Smart Hub ?
If this is via Powerline adapters, I would suggest you take them out of the equation.
Connect the hub directly to the ONT and check on the Hub menu in Home > Status that the WAN Link Speed shows as 1000Mbps.

Then do a test and see how you get on.

Cheers

[pippincp]

@Yoz  The WAN link speed will always show as 1000mbps with a ONT-SH2 direct connection.

[Yoz]

@pippincp  That's not quite right
I have my own internal ethernet cabling connected between the ONT and hub and it had a faulty pair, (gig needs all 4x pairs) the WAN speed showed as 100Mbps

@derekg30 I've had sporadic issues with powerline adapters before, so If you take the powerlines out of the equation and still have issues, with your laptop into the hub, let us know the results.
I know it's a pain, but the best way to prove the issue further

[derekg30]

Update guys 2 issues resolved 

1 had a dodgy router as wasnt pulling anything close to the speeds expected even hard wired direct to router 

Engineer came out tested and resolved and hitting over 1gb now on most occasions using the ethernet . 

Wifi is pulling anything from 300 to 470mbs 

Powerlines been took out completely now as useless and causing more issues even though they are all 1gb and cat 7 cables . 

Run a 20m ethernet to pc and BOOM works as it should , 

So as it stands im now going run an armored cable from the hub around the outside of the house to a location where pc is located in the hope i get speeds as i have seen in tests . 

[Yoz]

Just make sure you have an RJ45 tester to check your terminations are all good when you make up the cable and check the WAN speed is 1000Mbps once you do it.
I have cat6 and it's a PITA to terminate with the multi type connectors I have and much less flexible, I suspect Armoured/External could be worse

[derekg30]

Ordered a tester along with cable so fingers crossed its all fine and well the engineer advised what was best to do and order , Will keep you all posted 

Thanks for all the help so far