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Jetwells
Beginner

on ‎10-12-2020 12h59

742 Views
Message 1 of 4

At my wits end - FTTP - 7 months and still nothing

I ordered Fibre Broadband on 23 May. Nearly 7 months later and I still don't have it.

5 or 6 engineers have visited but still no broadband.

All they need to do is fix the flashing PON light on the equipment.  

Anyone else have any experience of this can that can help me get this resolved?

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3 REPLIES 3
pippincp
Distinguished Sage

on ‎10-12-2020 13h03

739 Views
Message 2 of 4

Re: At my wits end - FTTP - 7 months and still nothing

Ring the FTTP team, they should be able to help. 0800 587 4787

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Jetwells
Beginner

on ‎10-12-2020 13h33

726 Views
Message 3 of 4

Re: At my wits end - FTTP - 7 months and still nothing

I have rung them every day for the past week.  Alas it remains unfixed.

it's a routing/splitter issue requiring no further engineering work.  Line needs to be switched from a cottage down the road, to my house.  Apparently this can be done completely remotely and quickly.

All the hard yards have been done.

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CJT80
Recognised Expert

on ‎10-12-2020 13h50

719 Views
Message 4 of 4

Re: At my wits end - FTTP - 7 months and still nothing

@Jetwells 

 

Maybe its time to lodge a complaint 

Kind Regards
CJT80
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