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maxiheed
Aspiring Contributor

on ‎13-06-2023 8h54

611 Views
Message 1 of 2

BT Customer Service appalling : Fault closed when not fixed, Complaint closed with no reason why.

BT Customer Service appalling - No internet for 3 days now, raised fault, BT closed fault without the problem fixed. Raised complaint on this after chatting to them for 1 1/2 hours to try to get them to understand - complaint closed overnight with no explanation as to why. Apparently an Engineers visit scheduled 7 days after fault reported - Any ideas how I can get to someone from BT who really cares?

 

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RobbieMac
Moderator-Retired

on ‎13-06-2023 9h42

578 Views
Message 2 of 2

Re: BT Customer Service appalling : Fault closed when not fixed, Complaint closed with no reason ...

Hi @maxiheed

Welcome and thanks for your post!

I am sorry for the recent service problems you're experiencing and that the complaint has been closed without the issue being resolved.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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