FWIW.
I received a notification email from BT / EE, that FULL FIBRE is now available at my postcode.
⚠️ Well, it's not. I live in a Conservation Area, where everything is controlled. The BT / EE FULL FIBRE got no further than a 'blue drawing-in rope' poking out of a length of polyduct100, fixed to an outside wall. The rope is now white, indicating the lack of full fibre provision timescale. Getting Full Fibre will be a nightmare of managing agents, planners, site visits, communal internal disruption. ⚠️
The communal areas have been populated by an alternative full fibre ISP, the 'connectorised end' being discreetly installed outside my door, in a tiny boxconn; ready to be installed, if required. Unless BT / EE can utilise a 3rd party fibre network; their install is going to be a nightmare.
💥 Why am I sharing this post. A mate of mind, living elsewhere, under the same requirements, was offered the same BT / EE FULL FIBRE service, at his postcode. He signed-up and it turned into a monthly, big-money-chasing-nightmare. He signed-up to EE FULL FIBRE service, including 2xmobile devices. What he ended up with was an unresolvable mess. When it came to light that the fibre had to be negotiated with managing agents, he'd already signed for the grand package. So, paying BT for Halo Fibre2 and EE for the 2xmobile devices. The monthly bill was over £100+. Being unable to resolve the issue. BT bounced him onto EE and EE bounced him back, a silliness loop par-excellence. When the contract ended he left BT for Plusnet(BT) and his monthly bill, including the EE mobile package has halved 💥
😔 When BT / EE knock on my door with a live fibre connector, to be immediately installed, I might just go for it.
Until that day, peace & serenity prevails 🤔
❗The other option is receiving an email indicating that all FTTC is being withdrawn. Could focus my attention❗
@gg30340wrote:If all the managing companies and conservation people are stopping the fibre infrastructure that has been installed being used that is hardly Openreach, BT or the Alt Nets fault.
I don't agree with the above observation.
My postcode is vertical, not lateral. The 'conservation area' is art-deco. It's been here from the time of the 'National Telephone Company', pre-GPO and pre-BT. That's no ducting / pipe access to beneath the building, no undercroft, no service way, no tray-work and no accommodating large service risers.
What I'm not willing to do is, place an order for EE FULL FIBRE, knowing that I've entered a contract that can't be fulfilled by the provider. So, 2x contracts will exist, 1xBT and 1xEE. This will come to light when an engineer turns up to run the fibre / fit the kit and is unable to achieve the task. Sorting out the contractual mess, will be a nightmare.
Do I need HighSpeed Fibre BB, no I don't. If I ever do need HighSpeed Fibre BB, the OLO boxconn outside my door, will be a darn site cheaper than BT / EE.
I had a similar mess regarding a Water-Meter, that can't have fitted, to achieve the AHC Tariff instead. Days of office-based unbelievers, questioning my honesty. A visit from a TW Engineer was just as insulting.
All Service Providers assume that as their service is available to the property, that installation is a breeze. Office based planning is the nemesis of the Customer Base.
@garybs29wrote:An EE contract would only be activated once fully installed & working. If you order & can't be fulfilled an order would be cancelled & you'd stay on your existing BT contract, there would not be 2 contracts running so no contractual mess to sort out
Escaping contractual anomalies, would be a bonus. No new BT Mobile accounts, EE as a BB/Mobile provider seems a logical compromise.
I noticed that the 'service-pulling-in-rope' has been removed, with no extra cabling issuing from the hole. Ho-hum🙄
In reply.
In a perfect world, people who post on the community ought to have experienced the white-knuckle ride of a pear-shaped order. Posting blind, isn't helpful.
My mate experienced all that's bad about a compromised order. He had Halo F2 & 2xMobiles on BT BB/BT Mobile. He wanted the whole package ceased & reprovided as EE Fibre & Mobile. What he got was grief. BT send him emails regarding charging for kit, not returned; even though he had to retain the BT BB because the EE Fibre couldn't be provided. EE retained the 2xMobiles; so, he ended up with a BT BB account and EE Mobile account. Luckily, contract-end was close. He now has Plusnet BB and EE Mobile accounts. Not ideal, but functional at a about half the price of the previous shambles.
Office based provision, may help profitability; but, is not user-friendly for those who don't fit the generic provision format.
@garybs29wrote:And for all those experiences there is the complete opposite. My mum's broadband & mobile were moved from BT to EE without a single glitch as were mine. But of course everything always goes wrong because one person has an issue. And as for the grief, a simple phone call probably resolved the issue of an email being automatically sent so hardly a huge shambles as you seem to be making out as they stayed with the BT contract as I pointed out is what would happen
💥 I'm afraid the comment is not fit for purpose; because, as you state, you've not had a hard time with an order 💥
