BT FTTP

[Mister-T]

Hi all 

Just recently had BT full fibre installed today in my flat (second floor) openreach engineer installed everything he then tested to make sure all was good but then said to me he needs to send the job back for another engineer to change something on the software side remotely as im not on the correct fibre not quite sure what he meant by that but he said it could take anywhere between 24 - 48 hours before my service becomes active. Does anyone have any idea what the engineer means by something needs to be changed remotely ?

[licquorice]

Could be any number of things. Wrong ONT serial number, service not activated, etc, etc.

There's nothing you can do in any case.

[iniltous · Accepted solution]

If the PON light is flashing on your ONT (new mains powered box installed by Openreach) the issue usually is a records issue …..the connection outside your home , at the top of a pole or in an underground jointbox has a optical cable that goes back to a ‘splitter’ , if that  cable has been connected to splitter 2 instead of splitter 1 (for example) at the splitter node , the data doesn’t match up for your connection  , so the tech sends  off the information to the ‘Tiger Team’ who correct /update the data, making the records match up ,  and your PON light should go steady green and your service starts to work, no visit to your address necessary …as stated nothing for you to do but wait , 24-48 hours is the normal time it takes for the Tiger Team to update the data 

[Mister-T]

The PON Light is flashing so i guess it just a waiting game for openreach to update the records.

[Mister-T]

Just had an update from openreach it now seems the fibre routing is incorrect for my building and they now need to arrange a survey team which i am now told it could be upto 30 days before i am connected so why did BT allow me to place an order if its not going to work.

[licquorice]

Because BT would be totally unaware until Openreach discovered the problem and informed them.

[Mister-T]

My BT full fibre was finally activated yesterday after openreach did the rerouting of the fibre service is now live .

[iniltous]

Great news , and not too long to have had to wait from the original date