Had the most frustrating time of my recent life these last 2 weeks trying to get a decent package from BT/EE/Plusnet when my BT contract ends - in 24 hours now - but it's been impossible. Despite claiming to be different companies to inland revenue etc, they treat customers as if we're all customers of one company and refuse us the cheaper deals they are offering to new customers from outside the triumvirate. Fair enough to offer an incentive of some kind perhaps but the price differences here are considerable. What's more, I've been paying for a guarantee of not being charged more for a new contract than a new customer and discover that this only applies if I take another over-priced package equivalent to the package I have and it is the failure of this package to deliver on its promises that is causing me to look for another!!
As someone said here, there's a lot of smoke an mirrors being put about by the triumvirate at the moment and to judge from the sales people I have been dealing with (Sales/Loyalty/Retention/Value - different names for the same people), the companies' staff are becoming as frustrated as the customers.
I see that some commentators here claim they have been able to switch immediately their fixed term contract ends without have to serve a 30 day notice period. Please could someone explain how I can do that.
