BT Fibre 900 vs EE Fibre 900, is switching worth it

[Jools100]

You said, in your very informative post, "If you are out of your Fixed Term Contract you can migrate to EE anytime and you should be able to select any package you want". Well I've been out of my fixed term contract for 13 days and almost every one of those days I've been on the EE website trying  or on the phone to EE/BT trying to get the new service I want and failing. Going though the EE website using my mobile logon (mobile moved across last year) I choose a no-frills 500mbps broadband with a phone line on a 12 month contract and the charge comes to c. £42. I get to checkout and the message appears 'I see you are a BT customer. Log in to BT where you will find the best deals for you'. I do as I am told and go to the BT website where (steam beginning to rise from brain) the only deal offered to me is a 900mbps contract equivalent to the one I've just finished and am dying to see the back of. The site tells me to call Sales if I want a different deal and I do. Sales then tell me I can only get the no-frills 500mbps broadband with phone for £57! So - I'm well out of the fixed term contract but cannot get the service I want - at least, I cannot get it at a price someone new to EE would pay. 

[Kodikid]

Because you're an existing customer 

You have to physically leave then rejoin 

You can do this though one touch switching 

Hopefully once they realise you're serious about switching the decent offers will materialise. 

[gg30340]

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@Jools100wrote:

So - I'm well out of the fixed term contract but cannot get the service I want - at least, I cannot get it at a price someone new to EE would pay. 

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You must have missed the second paragraph in my post,

"If you migrate from BT to EE you will not be classed as a new customer and you can not use the OTS method".

[Kodikid]

But you're still in a contract with BT 

You have to close your account. 

[mattyjoyce71]

Yes I thought that was the case,  will wait till October and look around at offers then, think it is time I moved away from the BT/EE model although lets see.

Thanks everyone for their help 

[Jools100]

See, this is where I get confused . How on earth do I use OTS with EE instead of 'migrating'. If I try to come in fresh to the website by not logging in and providing a different email address, the website eventually recognises me as a BT customer, offers me the one package I don't want and the mammoth charge for the existing out-of-contract service just keeps rolling on relentlessly. 

[mattyjoyce71]

I think if you are out of contract you can either call them up or use a web site to help "you switch".

My friend did it and BT called them back within 20 mins of signing and offered him a new deal, however you do have to be willing to leave BT

[gg30340]

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@Jools100wrote:

See, this is where I get confused . How on earth do I use OTS with EE instead of 'migrating'. If I try to come in fresh to the website by not logging in and providing a different email address, the website eventually recognises me as a BT customer, offers me the one package I don't want and the mammoth charge for the existing out-of-contract service just keeps rolling on relentlessly. 

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For the third time... you can not use OTS to move/migrate from BT to EE. You need to phone BT or EE and tell them you want to migrate to EE.

[Jools100]

So who did your friend switch to before getting the call from BT and how did they know he was leaving before he signed. I thought the process didn't start till a new supplying did the necessary to end the account with the old one.

[mattyjoyce71]

From what he said he just went on the website, chose another vendor. BT get alerted to say he was moving across, they BT then called him back to say please stay at this new low price, (much cheaper).  He did have to phone back Vodafone and say sorry but no thank you but saved £15 a month.

As mentioned you do have to be out of contract or within 30 days of final date, 

Hope that helps, really is a poor show how BT treats its existing and loyal customers , but common practice