BT Fibre 900 vs EE Fibre 900, is switching worth it

[Kodikid]

There is a better alternative if you don't need a landline 

Go on the Which broadband comparison site and initiate a one touch move to plusnet 

A lot cheaper then EE/BT and users the same SH2 as BT

You'll always get a gift voucher sometimes worth £150

You'll save money and still enjoy a BT broadband service 

In two years time do the same in reverse 

[Kimberlin]

@mattyjoyce71  With much respect, BT are a business. BT is unlikely to care one iota whether you’re a ‘loyal’ customer or otherwise and the same goes for all of the other ISP’s. Someone mentioned in another thread recently, for every one customer who leaves BT, they’re probably replaced by 10 more and that undoubtedly works across all ISP’s.

I think it must be a demographic thing where customers still believe loyalty pays, it doesn’t, this is the 21st century, not some bygone era of the middle of the last century.

@Kodikid hit the nail on the head and it’s something I do every couple of years, swap between ISP’s because often the reward card pay outs are entirely worth it. OTS has of course now made switching so much easier too if your requirements are simple, so no landline phone and if you use a smartphone, potentially you don’t need a landline anyway as it’ll work using VoiP through your existing router. No legacy ISP email, just plain fast fibre broadband, even better if you’re already on FTTP.

Basically, you can choose to make your ISP experience as easy or as hard work as you want depending on what sort of package one insists on maintaining.

[chrisjp]

"The site tells me to call Sales if I want a different deal and I do. Sales then tell me I can only get the no-frills 500mbps broadband with phone for £57! So - I'm well out of the fixed term contract but cannot get the service I want - at least, I cannot get it at a price someone new to EE would pay."

Unfortunately, BT will never offer an existing customer as good a deal as it offers new customers. And BT/EE class all customers of both ISPs as existing customers of each.
The only way to get a better deal is to call customer retentions, threaten to leave BT/EE and hold your ground until a better deal is offered.
If one isn't, end the call and try again the next day, to see if you can get a more pliant agent - or one who can see a way of increasing his commission by offering you a better deal.

[Kimberlin]

@chrisjp  You’ve literally just repeated what’s been said probably hundreds of times on this forum, you’re probably unlikely to get a renewal deal akin to what a new customer gets. Someone has to help ISP’s fund brand new customer deals such as Rewards Cards, social tariffs etc, that’s why some ISP’s are more than happy for those that can never be bothered to seek out better deals and continue to pay over the odds year after year, to continue as they are and that’s the customer’s choice.

The word ‘threaten’ relating to talking to some call centre employee stating one is going to leave, is basically a pointless word. If there’s a deal to be done, they’ll undoubtedly and sometimes cleverly steer the customer toward a deal, if there isn’t a deal to be done, they’ll just let you go. They aren’t I suspect actually bothered one way or the other.

For BT customers calling in to chat deals, it now seems it’s a perfect opportunity to offload the customer to the EE arm and one suspects it’s a successful tactic if one bothers to read some of the threads here.

For my own part, I’ve decided not to accept a lower monthly price for the next 12 months for 900mbps broadband because I highly suspect at the end of my current 24 month contract, I’ll be able to once again, switch to another ISP, get a much lower monthly cost and I might get to stuff £150 worth of fuel into my car from a Reward Card. So for the next 12 months, I’ll happily suck up the additional 3 quid a month. There’s absolutely no loyalty from me when it comes to ISP’s.

[Jools100]

Yes, I’ve just done precisely this though I will be getting my own triband router to get the best from the 900mbps. (Still works out cheaper than EE equivalent over 24 mo contract). Unfortunately Plusnet is now owned by the same corporate as BT/EE so the money goes into the same corporate coffers. I just wish OfCom would grow some genitals and get a better service for customers from these isp giants.

[Kodikid]

Kimbo make sure your car tank isn't near empty when you stuff £150 of petrol in...these days it probably won't get you home.

Re router 

Bizarrely the EE wifi 6 router works perfectly on BT broadband but it won't work at all on Plusnet