BT Hub 6A - Dropped link, slow download, crackly phone line

[djvoas]

@NeilO I was not asking you (BT) to request it, thanks for responding anyway.

[licquorice]

It will be standard pricing, there is no discount per se for a second line. You may be able to negotiate a deal though if you call sales 0800 800150

[djvoas]

Noise margin has changed again:

What does that indicate?

[imjolly · Accepted solution]

Your noise margin will fluctuate as your line condition changes as does your max attainable but does not mean anything as far as your connection is concerned hence why connection speed is still the same and hub has not lost connection

[licquorice]

That you still have a line fault that hasn't been fixed.

[djvoas]

Helpful comments only would be appreciated.

[djvoas]

From my master socket back to the telegraph pole there is one junction box where the incoming line splits to my property and  next door. Line goes underground and up the pole to another junction box, and then back to another junction box on a different pole. Next door is also complaining of occasional slow speeds, so lets see what open reach diagnose. My guess is a poor joint in one or all of the junction boxes, perhaps the boxes are not watertight, causing a short to earth....

[licquorice]

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@djvoas wrote:

Helpful comments only would be appreciated.

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In what way was my comment unhelpful, it was a statement of fact in reply to your question. Nobody here can wave a magic wand and fix the fault, it will take an Openreach engineer to diagnose and fix on site.

[djvoas]

Kind of thought that given I have a fault on my line, hence me posting here and that open reach are yet to attend to fix the fault that it did not really need restating that I have a fault on my line that needs fixing. Your comment re magic wand, is again not particularly constructive.

[licquorice]

But if you know that you have a fault that needs fixing what's the point of asking the question.