Yes I started this thread on Saturday - SH2 New Firmware Query - BT Community
The firmware update has had a negative effect on my home setup too.
Both amazon echo devices I use have poor or no connectivity and the ring video door bell has dropped completely off too.
Now a few days later other WIFI devices are randomly dropping off the network.
I also noticed last night that the entire 5ghz spectrum has dropped off my hub as well, I've tried changing the channel too but still nothing. This is despite the fact that the only thing that has changed is the hub firmware. Frustratingly this is something we have no control over as the firmware updates are automatic instead of manual and there is no way of rolling back to the previous firmware which worked like a charm.
I've tried a factory reset but still have the same problem.
Furthermore my laptop which is on a wired connection to the router has also been experiencing network disconnection issues.
When they did a line test they also concluded that I had several dropouts since the firmware upgrade and my line speed has dropped by a few mbps as a result.
In the 30 days before the firmware upgrade there was no issue with anything. it was flawless!
BT are sending a replacement hub as I am hoping that the issue is failing hardware with the current Smart hub 2 but if the issue doesn't change then I will have to look to change from the complete WIFI setup.
A shame really as it's been perfect for almost 12 months!
