As you already had service that stopped working ( rather than exploring getting a new installation ) the return is as expected in that it says an ONT exists with active service , the ‘ potential wayleave’ may be pertinent, in that suggests access to a third party’s property was required to get you installed in the first place , but as you have service, that has gone faulty, that issue ( if there was one ) is now presumably resolved.
If your ONT is showing LOS ( loss of signal ) then there is physical issue , no light ( or insufficient level ) is reaching your ONT ( or much less likely the ONT is kaput ) but as others near you are also affected and you have even noticed a cable ‘down’ , this is the most likely cause of your issue .
Its possible that there are ‘issues’ around restoring that cable , if it’s on or near a road, it may need a road closure or traffic management to work safely to replace the cable , that requires the council to act , this can be lengthy depending on the situation, it’s very unlikely that Openreach are simply ignoring the problem as the ISP ( yours and the ones your neighbours use ) are due compensation from OR in the same way you are due compensation from your ISP….there is no secret method to access Openreach directly, all you can do is keep asking BT for updates…..if your neighbours are also affected, it’s extremely unlikely that they all use BT , so you could ask them if they have any information from their ISPs
