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BT hub has started having issues

I switched over to Bt over a month ago and have had no issues but all of a sudden my wifi has stopped working completely. The lights on the box are going solid blue for a couple of seconds then flashing purple then flashing orange and repeating these steps. I have tried resetting and turning it off but nothing is working. Pls help 

 

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Re: BT hub has started having issues

your wifi is dropping because your hub is losing internet connection hence the colour changes

check you have a dial tone  and then dial 17070 option 2 should be silent - no applicable if you have digital voice

check you connections - are you connecting to the master phone socket or a small openreach fibre modem ONT?



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Re: BT hub has started having issues

Hi @Dmc19 and welcome to our community.

Sorry you're having a few problems with your connection. Can you please try the advice posted by @imjolly and get back to us?

Cheers

David

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