Broadband Dropping Out Approx Every 24hrs

[kamen]

@pscraven , I got lucky today. The Openreach engineer that came an hour ago seemed very knowledgeable. He had an app on his phone that showed each drop in the connection and he could see them happening every day.

As soon as I told him that the problem started when I changed provider he said he knew that might be causing it - faulty ports. He then went to the green cabinet on the street (and I went with him), disconnected my cable, requested new ports (via his app) which then appeared on a different card (that's the term he used). He then connected my cable to a new socket in the cabinet and said that I should be good to go.

He said the change was as if I'm a new customer, so there will be this stabilisation period of a week or so during which there could be occasional drops, but not at lunch time.

I'll monitor the situation in the next few days and report back here.

[kamen]

@pscraven , I'm glad to report that I had no Internet drops at lunch time since the change last week. There were a couple of drops overnight, but those were expected during the stabilisation period.

There was a weird side-effect after the change last week - Google and YouTube started thinking that I'm in France and started showing me ads in French. My IP address was showing as being in the UK, so I don't know what got Google confused. I restarted the broadband on the router to get a new IP address and the problem got resolved.

[pscraven]

@kamen that’s good news!

Strangely enough as of this morning my Broadband has now been up for 6 days and 5 hours without a single drop, which is the longest since 6th Jan.

This is great, however the frustrating part is BT/Openreach can’t actually tell me what has changed to restore stability.

It could be that I am the beneficiary of an unrelated fix elsewhere (eg a neighbour), and my fear is it may unexpectedly return. I remain unconvinced this was a REIN issue and instead I suspect something else has changed somewhere as I’m now getting a consistent 72Mb down/20Mb up which is an improvement on the previous.

For now I’ve agreed to monitor for drops over the next 7 days before closing the case.

I hope your connection remains stable and thanks for the update. All the best!