Broadband Dropping

[stevec50]

I’ve seen multiple posts regarding rain and corrosion of joints, but regardless of multiple OpenReach engineers, our issue reoccurs and the comment that the entire stretch requires replacement is not helpful. Also not helpful when the engineer report stated no fault found. There is fibre 5m away on a pole across the road. Our cable is in trunking. We do have a power pole in our garden. Is there any technical reason why to power pole couldn’t be used. Does anyone have any other suggestion ? Certainly escalating seems appropriate.

[imjolly]

Enter your phone number and post results and this will show what connections are available to you 

https://www.broadbandchecker.btwholesale.com/#/ADSL

[stevec50]

I know what connections are available to me. FTTC and 30down. It’s continuously dropping doe corrosion that never get fixed. I can’t select fibre FTTP but the pole is opposite. So my question relates to getting the fibre to a power pole in our garden.

Additional question is escalation process for the core issue.

[licquorice]

And the answer remains, if the checker doesn't show FTTP available it doesn't matter what poles are in your garden, it is totally irrelevant.

[imjolly]

If openreach decide not to replace your line then there is nothing BT Retail can do but get openreach out when you report a fault

If dslchecker does not show FTTP available then there is nothing anyone can do until openreach make it available to your premises 

[stevec50]

Not really correct. Our neighbour had no fibre, it was one pole down. The adsl checker stated no fibre available. They pushed via local MP support, through OpenReach regionally and after some months fibre was added to that pole. Adsl checker was updated accordingly. More a case of making it happen, rather than saying it won’t. Will not skill.

• I was asking if when adding to a power pole, is there any constraints or not.

If changing pairs isn’t fixing the issue and the copper/aluminium cable is no longer an option to replace, then what is the solution. There has to be one, rather than a can’t do that. 

[pippincp]

Openreach have an obligation to share their ducts and poles etc with other (AltNet) providers  (at a cost). Power companies don't.

It is always possible that your area is seved by an AltNet FTTP provider.