Broadband and Guaranteed Minimum Speeds changed

[junk186]

Hi,

My current contract is due to expire soon. I'm currently on Fibre 2 with a 'normal' download speed of 42-47Mbps and a guaranteed minimum of 38Mbps. I've never gone below the 38Mbps and it's worked perfectly for the last 2 years.

When I'm looking to start a new contract or shop around for deals, for some reason I'm only being quoted download speeds of 23Mbps and a guarantee of 17Mbps. This is across all providers including BT. I'm guessing there is a database somewhere this information is on.

Anyone had this before and managed to get it sorted?

Thanks,

[licquorice]

Get what sorted? Your speed won't change.

[junk186]

Get it sorted so I'm getting a guaranteed of 38 and not 17 in case anything happens.

[imjolly]

the guaranteed speed is down connection speed to your router not actual download speed

post your hub stats  if SH2 then hub manager/advanced settings/technical lof information  and see what speeds you are actually getting