Broadband constantly disconnects 156 disconnects in one day

[Chris4231]

Hello,

So my broadband has been constantly disconnecting it seems to be happening every five minutes now. This has been going on for about a month. I have done a quiet line test, I reported some noise but the guy in bt support said it won't be the phone line as the broadband will be creating the noise on the landline. I have tried new cables, new routers and had two engineers out already whenever the they test the line they say its fine. I have a third engineer coming tomorrow but at this point I have very little faith it will be fixed. It has also taken my speeds from 50 down and 15 up to 10 down and 0.5 up 

[Chris4231]

 

[Keith_Beddoe]

@Chris4231 

Which BT Home hub are you using?

There should be no noise on your phone line. Broadband will not work properly on a noisy line, nor will it cause a noisy line unless there is a fault on the line itself.

That drop in speed indicates either a disconnected wire on your line (you would not get dial tone), or a line fault causing a lot of noise.

[DavidM]

Hi @Chris4231 and welcome to our community.

I'm sorry you're connection is dropping so much. I don't know what that advisor was talking about but your broadband won't make any noise on your line. I'll be happy to take a look at this for you so I'll drop you a private message now so you can get in touch.

Cheers

David