<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
We have been without broadband since Saturday (7th Dec) & have reported it via BT customer service number. All we have received is a texts saying that the issue would be fixed by Tues followed by a text on that day saying the fault was fixed but it wasn’t. Have repeatedly tried to get to speak to someone but it is impossible and all we can do is report fault by text. Latest text we received said fault would be fixed by 7pm this evening but surprise, surprise it hasn’t been. How do you actually get to speak to a human being? Anyone out there know as we are on verge of just cancelling our direct debit and going to another provider as we fear we will be without a service if we stick with BT
