Broadband not stable

[Loulou05]

Our broadband was steady and stable but now we're getting the buffering symbol on our tv when streaming, our computers and our mobile phones.

We're in a village where our broadband is partly fibre and then copper to the house so we're just on 

Fibre 2

High-speed fibre broadband

But tbh it's always been suitable for our needs until now. I don't understand why we're getting a different experience all of a sudden even though our demand on it hasn't. The problem is that we work from home and our son is doing online studies so we need a stable connection to the internet especially during the day.

Any suggestions would be greatly appreciated 🙂

[imjolly · Accepted solution]

do you have a home phone which is not digital voice?  if so then try dialling 17070 option 2 line should be silent and any noise is a problem and needs reporting to 151 as a phone fault  fix phone fix broadband

can you enter your phone number is not digital voice alternatively use your address and post results including notes please

https://www.broadbandchecker.btwholesale.com/#/ADSL

have you tried a simple restart of the hub?

[Loulou05]

👍Thank you Distinguished Sage, I'll give those a try and get back to you

[Loulou05]

Hi imjolly

Just to let you know that I rebooted the hub, as you suggested, as this was the easiest to do in the first instance. And for now it's much more stable.

I didn't think to try this as we've experienced a few power cuts of late and assumed the hub would have just restarted anyway.

Thank you for your advice