A week or two ago , not having any broadband performance issues , in a moment of boredom I had a look at router stats , being pretty close to the ‘cabinet’ , my normal sync is 80Mb , throughput 77-78Mb …the stats showed around 40Mb sync and a speed test around 37-38Mb , I had no real world issues , this was nothing more than idle curiosity, but obviously thought that’s not right .
I logged onto ‘My BT’ to do a ‘test’ , the test came back saying something along the lines of ‘we have detected a fault outside your property ‘ , the fix date in 3 days , I recalled seeing a tech working at the cabinet earlier that day and suspected they had inadvertently disturbed my connection.
The very next morning , a contractor van (Kelly’s or Quinn’s working for Openreach) pulls up outside , and knocks on the door ….connects their tester , indicating a problem at 128 meters , the distance to the cab and leaves to visit the cab , returns 15 mins later , dis 1 leg in the cab , reconnected ….swapped out my 30 year old NTE5 for a new one and confirmed sync back at 80 Mb .
You can do a test yourself or call ‘faults’ and they can perform a test either way if it indicates a problem (as mine did ) Openreach are advised and if my experience was anything to go by, it’s a pretty quick response.
