Received an email from bt telling me my free trial of faster broadband ends in 7 days and do I want to upgrade of course I do but when I click on the link to upgrade it says sorry somethings gone wrong it's the same when I try to switch my tv package bt send you these offers but they're impossible to get because the links never work
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try phoning the options team 0800800030 and they should be able to help you upgrade/change your broadband package