Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
paulous2
Aspiring Contributor

on ‎29-12-2024 18h52

240 Views
Message 1 of 3

Broadband

Hope someone can help. I live the Guildford area and for the past week our broadband has been lagging really badly. We are unable to watch any TV on the fire stick. I have checked all cables ,have done tests . I have rebooted so many times now that I've given up. My broadband has never been this bad. 

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎30-12-2024 10h52

153 Views
Message 2 of 3

Re: Broadband

did you check 'service in my area' by going to help at top of page



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Manatarms84
Contributor

on ‎31-12-2024 7h25

80 Views
Message 3 of 3

Re: Broadband

I would firstly check for any issues in your area, you can also check for a fault specific to you by logging into your MYBT account online.  These will only check for faults on the line and there can be many reasons why your broadband connection may be suffering outside of this such as WIFI congestion amongst others.

If you cannot locate a fault online I would suggest contacting BT who can run checks and go through any troubleshooting with you to get you up and running:

Fix broadband | BT Help

if you have found this response helpful, please give a thumbs up

0 Ratings
Reply