Bt Full Fibre Guarantee 500mbs

[Colly109]

Hey all, just a new bt customer. I picked the 500mbps thinking I would get a super fast Internet coming from another company I got 130 mbps all through house. I get 2.85mbs upstairs I get 28mbps and when I am in living room I am getting 80mbps on phone. Have had a new hub and two engineers out. Bt say the minimum is hitting the hub so basically in order to avoid the drop off I can upgrade to complete wifi for an extra 25. Had I knew the problems I encountered before I would took complete wifi at £5 extra. I have been passed around every team told, values team can sort your issues out and cost won't be that high was offered same. Complete lack of customer service had a complaint closed as no contact been on every day, had two call backs not honoured. Anyway I can improve my situation without never doubling my cost. Bt don't care attitude is pretty much, unlucky 

[imjolly]

What results do you get if you run.  Fast.com with an ethernet cable not wireless

Have you tried setting the wireless channels in the hub manually having used a WiFi analyser to see channels in use near you and then select a free or less congested channel

[spile]

Your first step is to confirm that the drop in expected speed is down to your Wi-Fi which I’d put money on. On that basis changing isp or moving to a different provider isn’t going to help.