I have received nothing. The BT hub does not connect. The PON light is flashing. I have all my original equipment, hub, disc and useless modem (sim not working).
If the PON light is flashing, nothing will work so wouldn't make any difference if the kit had arrived. Are EE aware the PON light is flashing, if so what are they doing about it?
You have physical connectivity but your service hasn't been activated.
I’ve spoken to EE but they don’t have any information. Luckily I hope to get callback tomorrow morning. Thanks for your help. I’ll let you know how it goes
What info did you get from EE when the migration was set up. You should have got something about the order, how you would pay your bills and how to set up your EE id password. Your MyBT should be showing as inactive but you can still access it but it should also show your new EE account number. It should show the order raised for the migration which would also be shown in your EE account.
