It's not clear to me exactly what you're trying to achieve by "combining" & why?
Why would you expect two seperate providers to combine a compeditors product into their package!
Cancel one of the items with one of the providers and take out a new package with the other provider which will mean both items are with the one provider.
No doubt there will be an early termiation fee but thats the way it is when cancel a contract.
I have to admit as theOP's mother has a system that is currently working and in his own words 'critical', why would you jeopardise it by tinkering with it.
Presumably in an attempt to save a couple of bob.
@ldm001 wrote:
N.B., BT bought EE...
Well I never!!! Yes I know that and I also know they operate as separate companies within the BT Group.
That they operate as separate companies is the one important piece of information that I did not have, thanks. Obviously merging is not going to occur.