Do Openreach 'make good' after installing fibre to my house

[gmummy]

Last year, I ordered full fibre and BT sent openreach to survey. He came while I was out so I had to rearrange the visit. He randomly arrived on a day/time when I just happened to be in and took a look. The then told me they would have to dig up the steps and pathway to my house to install the cable from the street to the house and presented his personal mobile and asked me to sign to agree to the work! I asked him if I could read the terms and conditions for what I was signing - specifically what they would do about replacing the path and steps after installation. To be clear, I'm not trying to get a new path installed at their expense but I would expect it to be in the same condition after they've finished.  He just said "I don't know" and then said there's no contact, you just sign my phone to go ahead. I said no, please send me a copy of the contract or send somebody with a paper copy. Long story short, there was another 2 months of messing about and eventually I cancelled the whole thing. I'm wondering if anyone has had any experience of this type of installation and if they replaced the dug up area satisfactorily?

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[gg30340]

When your drive or whatever is dug up during a fibre install the installers will try to reinstate as best they can but by virtue of the fact things may require being dug up or drilled etc they can not guarantee that it will be "invisible" or leave no trace that work has been done at least in the short term.

If it is obviously a poor install Openreach will endevour to remedy poor workman ship.

[36ULW]

What he was asking you to sign was a PTW Form, Permission to Work.

It’s not a, ‘Contract’ as you put it. It’s just you agreeing to let them do whatever work is required within the Boundary of your Property.

The PTW Paper Form is basically the same as the Electronic one. Again, it’s not a Contract.

I worked on the Tools for years and never once did I see or hear of any kind of Contract for doing maintenance digs on peoples property. The Civils Team will do their best to reinstate but it’s by no means guaranteed something might go wrong.

I doubt any Alt Net will have a Contract, they’ll just have their own version of a PTW Form.

I’d probably say it best you don’t upgrade to FTTP and stay on a Metallic Path.