Due for installation today and nothing

[CBeebee]

Order Full fibre broadband recently and due an engineer visit from Openreach this morning by 1pm. 

But tracking my order online at first it says 'Your broadband was installed today's and then status:na.

So I don't know what to make of this as I've waited all morning for someone to come and install and nothing. I've been on hold for half an hour but can't get through. Not a great start to the service. 

[36ULW]

Call Customer Service on 150.

[Chris__S]

Hi @CBeebee 

I'm sorry that it hasn't been the start we'd hoped for; it sounds like it's been a very frustrating wait for you.

Did the engineer reach you by the expected time?

Chris S

[chrisjp]

It looks like the Openreach (or probably an Openreach contractor) didn't have time to do this installation but signed it off a "completed" to avoid the hassle of explaining why he ran out of time.
Although BT group owns Openreach, the OFCOM insistence that they keep BT's customer facing business completely separate from Openreach means that BT has very little control over what Openreach do/fail to do.