EE Router get full speed non ee router dont Full fibre FTTP

[david39ni]

I have been a BT customer for many years, using my Netgear Nighthawk at full speed until recently.

However, I have since been converted over to EE — not liking that decision one bit. My Netgear router has dwindled in speed. I was using the old BT logins for PPPoE — are they still correct?

Why should my speed basically be crippled using the same router I have used for years with no issues up until a few months ago? I checked with EE, and the package is the same full 1GB FTTP

I was using the old  method of connecting my netgear night hawk what gives so frustrating.

Both laptops connected etherenet report speeds of less than 300mb on netgear while ees hub reports 900 what gives

Username bthomehub@btbroadband.com and Password BT.

[imjolly]

The BT hub login and password should work on 3rd party router on EE

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

[mikemod]

I'm using my own router, pfsense based, with no issues on 900Mbps and get full speed.

In fact on the day I migrated from BT to EE the IP number didn't change or the connection drop so just the same service.

[michaelkenward]

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@david39niwrote:

I was using the old  method of connecting my netgear night hawk what gives so frustrating.

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Can you explain what you mean by that? What is that "old  method"?

What Netgear router is this? How is it set up? And how is it connected to the Internet?

Whenever you change your service you may have to reset the router to eliminate any old settings and set it up from scratch for the new service.

If you are using the Nighthawk app to set up the router, a manual approach with the a web browser and the graphical user interface (GUI) gives you more control.