Eero pro 6 instead of bt smart hub 2

[Steveinswindon]

Hi I have just received 2 eero 6 pro units. I can set the up in double Nat mode and they work fine. I have ffttp and want to remove the bt smart hub 2 from my set up. Seems to be not required as eero 6 pro can use ppoe. Anyway I set up the eero to connect as ppoe and input correct login and password bthomehub@btbroadband.com, pw=BT and plugged directly into the ont fibre connection. All that happened was white flashing light on eero that then went red. I have reset error several time and choose pppoe but can not seem to get it to work. Do I have to set the ip address as the original smart hub, do I have to set up specific DNS. I am slowly getting fed up. Thought this would be a five minute job but it is looking not so easy now. Any help would be appreciated. 

[licquorice]

All that is required is the PPPoE login details. Factory reset the eero and start again.

[Steveinswindon]

Hi thanks it will try it and see what happens. 

[johnhorton88]

Try bt in lower case letters.

I just checked my routers settings and it's using bt in lower case letters.

[licquorice]

Password is irrelevant, it isn't actually needed and can be anything. Some kit insists on a password so BT is usually given as the password.