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Message 1 of 2

Experience in switching to full fibre

Ok so I just wanted to share my experience of moving on to full fibre, as after reading a few posts on here I was a little nervous.  I was excited to be able to make the jump to full fibre as it feels like it has taken forever for it to come to my area.  I had it installed a couple of weeks ago now and WOW what a change.  My youngest is a big gamer and although our speeds were good before he never seemed to be happy.

Since I got the full fibre in I have noticed a big jump in my speeds and how my broadband performs around the house, no more little "hic ups" with apps etc.  The install process with Openreach was what I was concerned about but after I had my appointment confirmed by BT I got confirmation from Openreach.  On the install day I had a morning slot and the engineer was nicely on time, and the install was done nice and quickly and they made sure I was up and running before they left and had me test it on my phone.  They asked where I wanted the little box put and talked through what everything was for.

All in all I love my full fibre and I just wanted to share my experience to perhaps put others mind at rest

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Message 2 of 2

Re: Experience in switching to full fibre

Morning, @Manatarms84 🙂

Thanks for leaving this feedback of your experience. I'm delighted that everything went well for you and you and your family are enjoying the higher speeds. 🎮

Chris