<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
@Ruby3 I'd contact the mods if were you. They have a track record of getting things done quickly. Also no more phone calls needed they will keep you updated all the way until resolution.
