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Message 11 of 19

Re: Extremely slow upload

Sorry was at work home on lunch here’s that log

 

InformationEvent log
This is a list of your Hub settings and current statistics.
Product code:Hub
 

 

Serial number:+091301+1936007002
 

 

Firmware version:v0.40.00.04147-BT
 

 

Firmware updated:Sun Aug 27 20:29:10 2023
 

 

Board version:R01
 

 

GUI version:1.79 12_06_2022
 

 

DSL uptime:1 days,12 Hours33 Mins04 Secs
 

 

Data rate:359 Kbps / 16.493 Mbps
 

 

Maximum data rate:394 Kbps / 19.578 Mbps
 

 

Full Fibre (FTTP) Mode:Off
 

 

Noise margin:8.0 / 8.8
 

 

Line attenuation:12.0 / 31.8
 

 

Signal attenuation:7.3 / 34.4
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:1.6 GB Uploaded / 14.9 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband
 

 

Public Wi-fi status:Activated
 

 

2.4 GHz wireless network name:BT-FGA68G
 

 

2.4 GHz wireless channel:Smart (Channel6)
 

 

5 GHz wireless network name:BT-FGA68G
 

 

5 GHz wireless channel:Smart (Channel36)
 

 

Wireless security:WPA2
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:F0:86:20:58:F4:79
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 

 

 

 

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1,094 Views
Message 12 of 19

Re: Extremely slow upload

It’s missing a .com did not let me post it with it in 

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1,084 Views
Message 13 of 19

Re: Extremely slow upload

The higher that expected noise margin in both directions would indicate poor line quality which is causing DLM (Dynamic Line Management) to reduce the connection speed.

Also, your connection time is only showing 1 days,12 Hours33 Mins04 Secs which would indicate the connection dropped recently, unless of course you restarted the home hub, which would make matters worse.

Do you have a phone connected to your line?

If you do, then dial 17070 and select option 2 (Quiet Line Test) and see if you can hear any noise between the announcements.

 

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1,082 Views
Message 14 of 19

Re: Extremely slow upload

Unfortunately I don’t have a phone to plug in as I never use the landline it’s only there for the Blocked bond 

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1,081 Views
Message 15 of 19

Re: Extremely slow upload

The low uptime is probably dew to a short power cut 

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1,073 Views
Message 16 of 19

Re: Extremely slow upload

Is there any chance you could get hold of a cheap wired phone, just to do the test, it may even clear the fault by passing current through the line.

Argos do a cheap phone for about £10, or you may find a cheaper one on Amazon.

 

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972 Views
Message 17 of 19

Re: Extremely slow upload

Ran the nice test and all seems good with that 

with no improvement after running it 

 

regards Bill 

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871 Views
Message 18 of 19

Re: Extremely slow upload

Any update on this been having problems for months upon months now 

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836 Views
Message 19 of 19

Re: Extremely slow upload

Spoiler
 

This is not getting better it’s getting worse my upload is. Ow sitting at 0.08 


 

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