FTTC not available for me but available for neighbours

[Question1235678]

Hi All,

I currently get Download speeds of 12.5 MBPS and an upload of 1mbps. I am on a copper cable.

my neighbours are on the same cabinet I believe but I can’t get faster speeds. Why is this?

Speaking to People online they think the issue might be my address but I have used the landline telephone number to get these results

Thanks, 

Ben

[imjolly]

Can you post the full table you have cut of information on righthand side

Are you a BT broadband customer

[Question1235678]

Here you go. The limit on the upload size meant I had to crop it

Yes I am a BT Customer

 

 

[rbz5416]

"Unavailable" at the end of the VDSL line means there's no spare ports in the cabinet. You just need to keep checking regularly & if it changes to available, order immediately.

[iniltous]

Although up you haven’t made it easy to see , it shows WBC FTTP ( full fibre ) is available , why don’t you order that ?

[licquorice]

@rbz5416  Its very confusing and I have no idea why they still include the column. WBC FTTC always shows as unavailable now on the checker, SOGEA is the relevant column and is available to the OP.

[licquorice]

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@iniltous wrote:

Although up you haven’t made it easy to see , it shows WBC FTTP ( full fibre ) is available , why don’t you order that ?

---

Indeed it does, missed that.

[Question1235678]

Hello,

Thanks. I have been trying since February 2023. Why does my results not return the grid of VDSL if there’s just not any free slots? 
I also know that FTTP has been putt in the street in October time last year. ( The Freeholder won’t grant access for this to be added even though I own the Unit) 

Thanks! 

[imjolly]

How is your broadband currently provided underground or from poles

[Question1235678]

I have tried the Landlord won’t grant access for the block of 9 flats to be upgraded.