Hi everyone. New here and a bit confused with something. Writing this on behalf of my elderly parents who don’t deal with this kind of thing.
They are currently a BT broadband customer and have FTTC service. They recieved an email from BT about a month ago saying that it was time to switch them to DV and as part of the switchover they were going to upgrade them to FTTP free of charge. They were told in the email that they would receive further correspondence to tell them when the installation date would be.
Today they received an email from BT telling them that their installation date will be 4 December. This was quickly followed by an email from Openreach confirming the same information. At this point they don’t want to have FTTP installed, although theyre happy enough to switch over to the DV service
On the email from Openreach there were various options - confirm appointment, change your appointment or alternatively, if you don’t want this upgrade right now, click here. I used the click here option which took me to a page on the Openreach website that said an agent would be in contact to confirm the cancellation.
My question, or two questions really are:
Will the DV switchover still happen on 4 December even though I’ve cancelled the FTTP installation?
and…
Do they need to contact BT directly to inform them that they don’t want the FTTP part of the deal at this time, or will BT cancel the order automatically when, I assume, Openreach inform them?
Thanks in advance!
