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Message 1 of 25

FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre Team

Hi All,

For the second time my fibre optic drop wire clamp has failed at my property. Last year a couple of chaps attended from Openreach and they looked at the clamp, went up ladder etc... They could see that it had dropped a ton from my property to the pole.  One of the workers went up and put the clamp back together and re cleated some cable etc...

He then said it was either never put on right or it is a faulty drop wire clamp. He did say if it were to happen again then a new clamp would be needed as it would have failed. I am now at that position again where the cable has once again slipped through the clamp (the clamp also now looks different - loose) Cable sagging again.

I am now back at the stage of requiring Openreach to attend and fix - Put on a complete new drop wire clamp hopefully. I imagine if the wind picks up the line is going to drop even further and it's already at the point where it is starting to pull on the building, cleats on wall will start to become strained again like last time.

Please can we arrange to get this fixed. I guess a private chat will be required by a mod, I am waiting.

Many thanks in advance.

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Message 2 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

@blue166 


The only BT employees on this forum are the moderators, who no longer have account access, and would not be able to help.

You would need to report the issue to Openreach.

https://www.openreach.com/help-and-support/damage-health-and-safety

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Message 3 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

Hi,

Thanks for the reply. First I never knew the team here no longer had account access. Why on earth did that happen?

Second of all. Openreach told me to log a call with my ISP. Hence why I am here. I am trying to put this through Openreach but being sent back to BT (ISP).

This should not be as difficult to get an engineer visit.

What now?
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Message 4 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

@blue166 it all seemed to change around the time Darren left. It's almost as if BT/EE looked at what the mods were doing and decided that they were being too helpful and decided to forward all enquiries to CS which seems to have a wild west feel to it at the moment 🤣

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Message 5 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

I can imagine that's the case.

The issue with contacting on the phone is they seem to go on about WIFI even when trying to tell them about an external cable clamp issue. I can imagine the wrong type of engineer turning up without a ladder and without the actual equipment to remedy the issue. It concerns me!

The team on here were usually very good at communicating with you and got things sorted. So sad.
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Message 6 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

Got any pics of it?

Theres 1 or 3 Fibre Drop Cables they could’ve used and there’s 1 of 5 clamps they may have used.

If it’s slipping it’s possible they’ve used wrong clamp for the type of drop.

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Message 7 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

It's a flat cable twin type with fibre and copper. The clamp should be correct as the openreach team who repaired it last time never said otherwise. However, they did say there is a newer type of clamp they now use. I also believe they now using a round cable too.

But I am in believe it was the correct clamp type. Though, something has clearly gone wrong...again.
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Message 8 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

on the clamp they’ll be about an inch of colour on it, close to where it attaches to the eye bolt. The colour will be either Yellow, Orange or Purple.

Probs can’t see it now as it’s night but have a look tomorrow.

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Message 9 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

All i know is the bit the fibre cable goes into is steel? And then the bit that loops around the eyebolt is black. I guess it's all pressed on to the fibre cable then pulled when looped on so the clamp fastens. You may know better than me.
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Message 10 of 25

Re: FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

That sounds like ROC Fibre Cable. Not Fibre/Copper Hybrid.

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