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Message 1 of 5

FTTP - Red LOS light - what should I do?

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Had FTTP since 4th Aug and it’s been rock solid until this evening.

First noticed the SH2 flashing purple and lastly moved a unit out the way to get a good view of the Openreach modem. This is displaying a solid red LOS light - which I understand to stand for Loss of Service.

The FTTP installers never mentioned what to do should an issue arise. Should I just turn it off and on? Or does the LOS light mean there’s a fault outside with the BT/Openreach network?

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Message 2 of 5

Re: FTTP - Red LOS light - what should I do?

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@besmirched 

Most likely an external fault, so report it to BT on 0800 800 150.

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Message 3 of 5

Re: FTTP - Red LOS light - what should I do?

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speak to fibre team 08005874787
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Message 4 of 5

Re: FTTP - Red LOS light - what should I do?

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Thanks for the replies, I just left it alone and it did come back on within the hour of posting here.

There was some thunder and lightning around the time it went off so I presume it may just be weather related. Hopefully that's it anyway, as I used to have very frequent drops on FTTC, and I am hoping the FTTP install will have resolved that for the most part.
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Message 5 of 5

Re: FTTP - Red LOS light - what should I do?

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Hopefully there won't be a next time but just in case there is BT Service Status | Check Broadband, Landline and TV | BT Help


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)