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Message 1 of 2

FTTP delayed Installtion

Hello, looking at previous posts on this site there are a lot of complaints regarding BT FTTP roll out.

Iam just looking at trying to get compensation for the wasted days off and continued date changes and promised dates of attendance.

I orderered  Halo 900 in November 2023 A new fibre link was required to my house, witch is no more than 80meters from the box.

This was completed in February  this is were it currenty ends, I am still waiting for an engineer to install the external box, following the trail from order the date keeps changing in increments of 1 month showing no history. 

I had to change the date once due to medical reasons, however, i took a day off on 8th March, a date listed as an engineers visit which they didn't turn up, feeling fed up, I managed after much searching the poorly designed website, i found a number to call a nice lady on this was took my call and i went through my history, she said she had spken to Openreach and arranged for them to attend on the following Monday 11th March...didnt happen!

My latest visit date is the 25th of March, i will expect that to fail as well.

I have always stuck with BT over the years, i am seriusly thinking of terminating my BT contract and looking elsewere i dont remember any form of compensation being offered which i am due.

I will be gratefull for anty assistence  thank you

I followed the or trail

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Message 2 of 2

Re: FTTP delayed Installtion

Hi @JBale57

Thank you for your post and welcome back!

I am sorry for the delay and problems you've experienced getting Full Fibre connected.  We will be able to check what's causing the hold up and stay with you until everything is up and running.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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