And I never said you would refuse , I said if (that’s the point I said ‘if’ ) you continued with your order knowing you would refuse excavation was an unreasonable position to take ,obviously I can’t know your intentions, I never assumed you would refuse or accept excavation, just that excavation will be the most likely outcome .
I never took your incompetence statement as personal, and it may prove to be possible to get a new cable in without digging, but that eventuality should be considered a bonus not the expected outcome , although a team may turn up without much if any notice , they don’t simply start digging without permission, and before you were appraised of how this works , you could reasonably ague it’s not your problem to worry about their wasted time and effort if they say digging is necessary and you didn’t appreciate that was the case , but you do now know that .
If it is the case they turn up and say we need to dig , and you know in advance that’s likely to be necessary, you continuing the order and you then say excavation is unacceptable, in my opinion that is entitled behaviour, but as I stated , that’s your choice , after-all you will also be wasting your own time refusing the work then cancelling your order , then potentially accepting you current provider ‘remaining as you are’ terms may be financially a poor choice.
If you (once appraised of the route of the excavation etc ) are minded to agree that’s fine ,I’d hope the majority of people who know excavation is likely will take this position, if you are minded to disallow any disruption at all , pointing out this is wasteful of both your own time as well Openreach’s doesn’t seem particularly rude , frankly I’m at a loss to understand your reaction.
