The engineer arrived yesterday and couldn't install fibre-optic broadband because the telephone line goes in through the loft he couldn't go through cavity walls or through floors. Ideally I want the router in my office on the first floor.
The house is ~50 years old and has five bedrooms, therefore it's a relatively large property.
I'm not sure where to go from here - any suggestions greatly appreciated.
Whichever way the telephone line goes is immaterial to FTTP. I can only think it was a contractor not and Openreach installer.
I suggest ring the FTTP team who may be able to help. 0800 587 4787