Failed BT Fibre Install - No Fibre to the Poles!

[sputnik1nest]

I think you are completely missing the point here. The 'scheme' as you call it was supposed to have been completed already, hence the availablity of the full fibre order. The OR engineer also confirmed that the work was supposed to have been done already. You seem to be defending BT for no obvious reason here. I haven't once said it was BT's fault.

I am no worse off, that is true, but I was really lookng forward to getting a decent upload and not having to limit certain uses during some evenings when my kids take up all the bandwidth.

I got through to a quite helpful person in BT late this afternoon who said that they won't even have an update from OR until the end of the month. This is only an estimate, so it would be nice to get an actual date of resolution seeing that it was entirely the fault of OR contractors.

[licquorice]

I'm not defending anybody, just saying that **** happens sometimes unfortunately.

[sputnik1nest]

That we can agree on 🙂
I just had a call from BT and they said I should expect an update from OR in the next 30 days. All I can do is wait. Hopefully they'll sort it soon.

[Starwire]

No offence to the SD Engineer who, ‘confirmed the work should’ve been complete’ but he or she doesn’t know what should be completed and when.

SD Engineers aren’t kept in the loop about anything when it comes for Network Build, nor do they care.

Day in the life of a SD Engineer, they sign onto the MyJobs App on their iPhone every morning, pick up a handful of jobs that come with only the most basic information they need to do that job, do said job, close it, or don’t do it in this case so they Further it back never to hear about it again because for them what happens behind the scenes is literally a case of, ‘Not my Job Mate’.

Please don’t think I’m having a go with this comment, I’m not. I was an SD Engineer for many years doing FTTP so know exactly what he knew, which was little to nothing.

[fallenintoablackhole]

@sputnik1nest - I'm in a similar situation, however with the added *bonus* that my existing copper line has been disconnected. It has been 21 days since disconnection.

The full story is,

Upgrade to full fibre ordered on 29th Dec, engineer scheduled for 30th Jan. Engineer didn't show up (1). Existing line was disconnected without warning (2). 

Engineer was rescheduled for 2nd Feb. Didn't turn up. (3)

Text received 3rd Feb saying I could re-book via text reply. I did - 7th Feb. I phoned BT to clarify this as I thought it was too good to be true, it was. They said ignore this message (4).

Finally my case was escalated to a manager within BT. She phoned me, apologised, re-assured me. Re-booked for 17th Feb (they offered 15th but I was away that day).

17th Feb. Engineer arrived, yay! One of the first things he said was he would struggle to fix the drop wire to the house because we live in a dormer bungalow and his ladder wouldn't reach. He did the inside bit first. Then moved outside, said he couldn't do it and he would try and arrange someone with a hoist to come out. To his credit, this happened within a couple of hours and someone came out to fit the wire from the pole to the house. Engineer then informed me that it was all connected but not working *for some reason* (5)

Phoned BT, asked for a manager call back the same day. Still waiting...

I could have gone with Gigaclear, I stayed with BT for the convenience but look where that has got me! 

I'm waiting for Jeremy Beadle to pop out now, it's an absolute joke.
The numbers in the brackets are, as I see it, the number of big mistakes that have occurred here, how high can that number possibly go.

[Blakejparky]

I have just had something similar happen to me.

my engineer arrived this morning to install, I’ve just bought a house and my partner and I work from home. He said he could connect the pole to the property because of safety issues, which I totally understand as I wouldn’t him to be in any danger. However, BT / OR are supposed to send out an engineer prior to install to do a precheck of the outside of the property and this should have been flagged then!

I had this install lined up 4 weeks ago in preparation for moving in this weekend… now I’m in a position where I won’t be able to work next week and have no timeline as to when this will be resolved. Absolute joke and incredibly disorganised from BT and OR. 

[iniltous]

The majority of FTTP installations are single stage , no pre appointment check , that should be done at the network survey stage .

https://www.broadbandchecker.btwholesale.com/#/ADSL

Enter your address here and post the results , if it states KCI1 , then it’s single stage , and you we’re unlucky , if it states KCI2 , then it was already suspected that the installation wouldn’t be straightforward, and before the appointment date , whatever the problem is , resolved.

The checker should show the network survey result , Single Dwelling Unit , overhead feed  , no anticipated something like that is a common survey note.

[Blakejparky]

This isn’t true, in the data pack you are sent a few weeks prior to the installation, the process video clearly says “you may notice engineers outside your property prior to you install day. Don’t worry they are just doing checks to ENSURE there are no issues on install day”…. 

[licquorice]

Did you miss the word 'may'?