Despite 2 complaints, 10 calls, 2 engineers booked but didn’t show up…
In a contract & BT making NO effort to resolve fault .
every time I call, get a different excuse . Average call taking 1.5hours .
Am disabled & suffering as supposed to monitor health through an app and can’t .
BT send me an EE small hub to use whilst internet off but it doesn’t work .
I’m not technical and don’t understand alltheir many excuses . I have had nothing short of a nightmare as 3rd time gone down , inITIAL problems w set up where was left w no connection fro a week. Major problems w billing and cut off .
got charged lots extras for late payment I didn’t know about as fault on their end blocking my access to logging into app.
Just very stuck, desperately need internet , v challenging personal time for me . .. been very sick, live alone .
I’ve called them every day for 9 days but no joy at all
promised calls by managers but didn’t happen .
I add a bite everyday to complaint - been 10
days and nothing happened . Every time I
speak to them they keep me holding and tell
me : ‘there’s not much we can do’
am in a ck tract and don’t want to get charged hefty early exit fees as they’ve overcharged me for so many extras already
most staff are rude , unhelpful .
any advice pl?
