Fibre 2 and free upgrade

[Nigly]

Hi. Offers to existing customers are poor. In my case at least or more than twice the price of new customers and  ompetitors.  One online offer was for £80 per month for 0 months? Customer care don't seem to be interested in keeping existing customers. If you are end of contract just sign up with a other provider. Don't make any communication with BT. The new provider will deal with the switch.

[ScarletP]

Oh, the deals are there if you work the system.  And, let’s face it, they will work you if you let them.  Refer to the end of this:

https://community.bt.com/t5/Bills-Packages/Fibre-offers-not-real/m-p/2447881#M179642

[iniltous]

My contract Fibre 2 with PAYG telephone 2 year deal ended last week (my bad , I’ve sat on the renewal offer and not done anything about it yet ) I  was paying £34 ,  soon to be £39 ( because the out of contract price is £5 more ) my renewal offer is £27 ( £26.99) …I should have already called to accept, so my tardiness will cost me a few ££ ,but it shows renewals are not necessarily poor value , £27 is about what I paid when my 2 year deal started in November 2023 

[ScarletP]

My eventual price for FF150 was £23.99 + £3 for the phone.  Not bad considering I was paying £68 out of contract.  (My own fault.  I'd left it several years).

As I'd said, the deals are there, you've just got to work the system before it works you.

[Nigly]

Work the system!? 🙂  I've been trying to get my bt broadband price to a normal price similar to 'new users' for the last 3 months. I've spoken directly with BT, raised complaints. Nothing done. Total discrimination. Why should I pay twice, or more, than other people for the same service? BT argument about cost of delivery of service to my property excuse is utter rubbish. I pay twice as much as my neighbour. They might work for you after you've worked the system but it didn't work for me. Unless you are paying £100 per month no frills package and think its a good deal?

[Nigly]

You are in a different BT world to me. No service they've offered me is under £70. They blame all sorts of things. 

[iniltous]

My point is that I haven’t had to ‘work’ to get the deal on offer , it was emailed to me , I had looked myself in the months leading up to this point and the ‘offers ’ were  poor in comparison, so timing is clearly important ( in my view, no point looking if the existing term isn’t close to expiring)

…..if it is true that someone in a great position as far as close to or at the end of a minimum term contract is offered uncompetitive prices (even after speaking to retentions)  for the company to offer something so uncompetitive , and for the customer to renew on those terms seems weird and self defeating, but if that is truly the case ( and repeatedly on here , after a little digging , people’s tales of woe are not as straightforward as first suggested) the option to leave is there …..I’m happy to renew ( and will ) but not at any price .

[Nigly]

'Work the system' was a scarletP comment. I tries negotiating new deals the day my contract ended. I've been doing so for the last three months as I've been waiting for full fibre. BT have made no attempt to provide a service quote that relates to today's normal prices. There are posts on this website quoting figures of £30 or under. This does not relate to anything I've been quoted. BT won't directly respond to my questions regarding this. They will send links to standard blurb which is not applicable. The online chat reached its limit of ability over this. I have requested uplifting complaint to CEO level but am still awaiting a response.  I had previously been signed up to the BT full fibre promise contract expecting a tailored, more cost efficient transition to full fibre as this service was considerably more expensive than other contracts. All I have received are figures twice or even three times more than other customers. I am no longer with BT.

Please note, another 200,000+ customers have left BT since January and  a further 5,000 BT employee redundancies has been announced in the press overbthe last few days.

[iniltous]

200000 customers haven’t left BT Consumer in the timeframe you quote , BT Group losses are not BT Consumer losses , and on this BT Consumer forum , it’s no relevance , and given the billions being spent and the advantages Alt Nets are given ( physical infrastructure access, co mingling inside BT exchanges , BT prices effectively set by the regulator etc. ) and unlike BT Alt Nets have no need to show that what they charge is based on costs etc , it would be incredible if there weren’t consumers leaving .

TBH , if none did , the regulator would simply rig the game even further in the Alt Nets favour so it’s not actually in BT Group interest for Alt Nets to win no customers.

If you are no longer with BT , I’m at a loss to see why you are posting, it’s unfortunate that you couldn’t come to an arrangement with BT , hopefully your experience with whoever you have joined will be successful, as an ex customer it’s odd why you continue to feel upset , simply move on , FWIW should you consider rejoining BT ,  you can obtain exactly the same deal as any new customer, so suggest you are in some way ‘blackballed’ and singled out for unfair treatment is fanciful nonsense.

[Nigly]

The figure quoted was from an article in this is money from November 2025 . The real figures are actually far higher than I stated. This is money states figures the last two quarters. You would need to verify figures with them and other resources to check accuracy. BT were not prepared to come to any arrangement. I'm not upset, just angry at the way consumers are treated by BT.

You have put in quote marks something I never stated. I don't believe I am being singled out.  It looks like standard BT practice.

Your response is something I would expect from someone who works for BT as this is the way they treat their customers.