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Message 1 of 3

Fibre Installation

So last week an Openreach guy comes and drilled holes in my house and fixed boxes inside and outside my house... and that's it. He didn't connect it to the pole. Tells me he asked some random guy in the backstreet for permission and he said no. Another guy turns up to look at the gap between the pole and my house, then says he'll be in touch. I get a message telling me to make an appointment online, but every attempt ends with an 'oops' message, telling me to contact my service provider, which is BT. Talked to a BT chatbot and got caught in the usual endless loop. Was asked if I wanted to talk to an 'expert', then was shown a screen telling me to enter my credit card details! Apparently I can sign up to a service and talk to an 'expert' for £35 a year! Maybe I got transferred to some scam outfit... I don't know... but pay to talk to a BT expert? I just want Openreach to connect the box outside my house to the pole in my backstreet... the same way that my phone line is currently connected. Take one line away and put the other one in. It's just a few paces, and there's already a line there. Why can't they do this, and why do they make it impossible to book an appointment? The two guys who turned up last week were very tight lipped about the process, and I can't find anyone willing to talk about the problem.

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Message 2 of 3

Re: Fibre Installation

Is the Pole in someone’s garden?

Could be the home owner refused them access to the Pole. 

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Message 3 of 3

Re: Fibre Installation

The pole is in my backstreet, easily accessible as it's planted in the tarmac. The backstreet is open to anyone, of any race, creed or colour, without let or hindrance. The pole has wires fanning out in all directions. Although I can't quite see the pole from my house, I can see 13 wires fanning out from it, one of which serves my house. No-one needs 'permission' for any of those wires to go anywhere. They all run from the pole straight to all the houses. There are probably the same number of wires fanning out from the other side of the pole, that I can't see. (It's raining, so I didn't go out to count.) The wire from the publicly accessible backstreet pole runs straight to my house, where it's fixed onto a bracket under my gutter. From there, it takes a very convoluted way into my house because the walls are made of huge rocks. In order to make things easy for the Openreach guy who came to drill holes, I showed him where there were breezeblocks to drill though, and I let him drill through a wooden door frame inside my house. It was probably his easiest job of the day. The box outside my house could easily be connected to the pole and I see no reason why they can't use the same bracket under my gutter, as it was BT who fixed that in place many years ago. In fact, when BT renewed my entire line a few years ago, access wasn't any kind of problem for them. I opened my back gate, and they cracked on with the work. Unless I'm misunderstanding something about fibre, I assume it's a wire pretty much like my existing phone wire, and there's nothing stopping it from being strung from the pole to my house, and to the new outside box. The problem is, I've been invited to make an appointment to get this job done, and I can't find any possible way of making that appointment. I'm sick of trying and getting the same 'oops, something went wrong' message on the website, and I'm not going to pay a £35 annual subscription in order to talk to a BT 'expert' about making an appointment.

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