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Message 11 of 13

Re: Fibre Upgrade necessary?

This last message makes no sense whatsoever, if you have a ‘line’ for telephony only , it has no broadband, if you have a broadband and phone connected to a micro filter then that’s clearly PSTN telephony that’s that’s what is being retired so you can’t stay on that PSTN arrangement hence the need to move the phone from the wall socket to the router socket , this is the line /number your DV notification refers to ….not your standalone telephone line , you can’t simply mix and match .

The standalone telephone line will also need converting away from PSTN , but to something called a PDPL (pre digital phone line ) not Digital Voice ,  the notification for this change is if you haven’t received it yet , will be along ‘soon’ , but has little change to the customer, for one thing the standalone phone doesn’t have a router and obviously no router socket ,  all the changes are made  at the exchange, the only difference for the customer is the need to dial the full national number even on local calls , but many areas have this requirement anyway, a PDPL still uses the telephone socket on the wall not via a broadband micro filter , the notification for this doesn’t mention the router as no router is needed .
The PDPL notification isn’t the same as the DV notification but other  customers in a similar situation to you  ( with two separate lines ) seem confused as to which ‘line’ the notification is for , as it doesn’t mention the phone number .

 

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Message 12 of 13

Re: Fibre Upgrade necessary?

"This last message makes no sense whatsoever"

Yes, reading it back you're right Iniltous.

Apologies, I think it's because I've spent so much time on this (days), getting different responses from different people and trying to think of various solutions that my head is spinning, so now I'm just giving up but thanks to all for your input.

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Message 13 of 13

Re: Fibre Upgrade necessary?

The solution is extremely simple. One line with broadband only..

Cease the telephony only  line completely and cease the telephony portion on the broadband line.